Granitestone 17 PC Prep + Cook Set
I'm always satisfied when I purchase products from Granitestone.
I registered the set the same day I got it. The 2.5 qt sauce pan had a spot that everything would stick to and after a few uses the food started burning.
I contacted the company. I had two text messages from them and nothing else.
The pan is useless except for boiling eggs. I just noticed the large square pan is also sticking in two spots.
I could not submit a receipt for the purchase, they were given to me as a present. I did everything I should have done, the company did not.
Back to T-Fal for me…
Love the knife set frying pans an the pots all work great
Receive product quickly
Used metal utensils as ads advertised and scratched immediately
Reach out to company telling them exactly what happened
They say I will get a replacement
Tried reaching out to them this past week
With no reply
Cannot find phone # to call only email
Would love to know where my replacement is
Been 3 weeks