Granitestone Blue Basics 15 Piece Cook & Bake Essentials Set
It is the best pans I have ever used
Received wrong item set and took days to contact someone to explain what happened and was told that they will send me the right item which was ordered by your company on November 1st, and still not have received my order I have left a number of message and no response Very Disappointed
2/23: placed order
2/25: received shipping notice with dhl tracking #.
3/12: dhl # no longer valid, request items be re shipped or issue refund.
3/16: Receive request for choice , refund or reship product. Reply with request to reship.
3/29: receive both refund and this stupid review of a product I never received.
You should send me the 15 pc set for free.
I WOULD NOT RECOMMEND THIS PRODUCT BASED ON THEIR CUSTOMER SERVICE.
WAY MORE THAN DISAPPOINTED.
I RETURNED A COOKIE SHEET THAT WAS NOT FULLY COATED FOR REPLACEMENT DECEMBER 31 2021. STILL HAVE NOT RECEIVED A REPLACEMENT OR A REFUND. IT IS MARCH 5 2022. I HAVE E-MAILED SEVERAL TIMES. THE ONLY RESPONSE I GOT FROM MY E-MAIL WAS TO SEND A COPY OF THE TRACKING NUMBER I DID THAT. I CALLED THE CUSTOMER SERVICE NUMBER (855-935-4061) AT LEAST 10 TIMES AND ALL I GET IS A ROBOT ANSWER "NO SUPPORT AGENT AVAILABLE TO TAKE YOUR CALL LEAVE NAME, E-MAIL & NUMBER WE'LL GET BACK TO YOU SHORTLY". IT HAS BEEN 3 DAYS AND STILL NO PHONE CALL. I DO NOT KNOW WHAT THEY CONSIDER SHORTLY, BUT I WOULD THINK 3 DAYS IS WAY PAST SHORTLY.
Love the product. It cooks evenly and is a breeze to clean. Love the sharp blue color. So glad we purchased.