Granitestone Good Tempered Glass Lid
I wasted $30 on a 12 inch lid that I needed for my 12 inch pan. It did not fit at all - not even close. Lid was way too small. When I emailed to get assistance, I finally got a robo response like a week later. I just threw the lid in the trash.
I ordered a 12” lid but received a 11” lid that is also damaged & the customer service is horrible, they haven’t been any help or fixed my problem of receiving the wrong size lid. What a joke.
Hello, I emailed GraniteStone upon receiving the lid but received no response. I ordered a 12” instead I received a dented 11”. This is a repetitive problem when I read reviews on this product. Please start using different distributors/packers. They don’t know what they’re doing. A padded envelope is not enough to protect a lid. They need to be with padding in a box, and they need to be the correct size!
Unlike the other two items in my order, this lid had no material defect besides the basic fact that it is an inch smaller than I ordered. Let's face it, there has been a colossal error by their manufacturer, and their approach seems to be to sell as many as many 11" inch lids as 12" as they can.
The lid I received did not fit the same size pan. I snet 2 emails trying to figure out the correct item to exchange it and got what seemed to be automated responses that made no sense and did not answer my question. i still have the wrong lid. Not helpful at all.